Customer Service Representative/Clerk

Responds to customer inquiries regarding products or services sold. Provides information pertaining to features, availability, cost, scheduling, and delivery. Refers customer complaints to other company departments, monitors status of complaints, and records corrective action taken. Refers unusual requests or complaints to superior.

No. of Facilities Total Incumbents Data Base Middle 50% Weighted Average Category 4 10 Electrical/Electronic Mfg. $672-878 $799 5 19 Metal Products Mfg. $756-850 $801 5 10 Chemical/Pharmaceutical Mfg. $703-889 $799 18 66 Other Manufacturing $584-807 $702 32 105 ALL MANUFACTURING $610-837 $738 18 93 Sales/Service $394-675 $550 5 60 Financial/Insurance $530-667 $621 10 83 Other Non-Manufacturing $432-627 $546 33 236 ALL NON-MANUFACTURING $479-655 $567 65 341 ALL INDUSTRIES $504-727 $620 Facility Size 26 92 1-100 Employees $606-798 $711 20 70 101-200 Employees $541-720 $654 13 94 201-300 Employees $443-716 $608 6 85 Over 300 Employees $375-580 $505 Location 9 45 Bergen $594-720 $677 11 63 Essex $546-799 $698 12 55 Middlesex $356-608 $495 4 29 Monmouth $545-686 $608 9 54 Morris $417-689 $560 4 28 Passaic $520-617 $577 6 26 Union $672-838 $746 4 16 Northern Counties Not Listed $575-766 $728 4 10 Central Counties Not Listed $517-674 $584 A category is not reported if data is insufficient. EANJ July 2006 Return to Rates of Pay

This document is intended for general information purposes only and should not be used or taken as legal advice or legal opinion on any specific facts or circumstances. For further information on the contents of this document, please contact John Sarno, President at (973) 758-6800 or e-mail john@eanj.org.

Employers Association of New Jersey 30 W. Mount Pleasant Ave., Suite 201, Livingston, NJ 07039 Phone: (973) 758-6800 or (609) 393-7100 * Fax: (973) 758-6900   Contact EANJ

EANJ is a nonprofit trade association dedicated to improving employer-employee relations and facilitating the exchange of information among employers. It does not render legal services, offer legal opinion or engage in the practice of law.

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