EANJ has partnered with TrainHR, a leading HR training solutions provider, to bring you timely and valuable webinars on various HR topics.
EANJ MEMBERS SHOULD CONTACT EANJ FOR A DISCOUNT PROMO CODE FOR THIS SESSION.
This training session teaches how to communicate more assertively and effectively. During the webinar, you will learn how to ask for information without seeming combative.
Plan how to identify and present your options or opinions without arguing positions. You will also learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace; negotiations, emergencies, conflicts, and speaking in groups.
Areas Covered in the Session:
- What exactly is assertive? How much is enough and how much is too much? Where is the line and what is is the difference
- Managing emotional pressure - how to handle your cool at work when everyone else is losing theirs
- Dealing with people who "push your buttons"
- Tips for speaking in groups or in public to assure a confident impression
- Maximizing your natural communication differences to your advantage in solving problems, during conflicts, in negotiations and thorny situations
- Informational inquiry vs adversarial battle
- Strong communication skills: Active listening and assertive speaking
- Overcoming fear of negotiation
- Staying off the people and staying on the problem
- Aiming for a win/win outcome without giving up too much
EANJ MEMBERS SHOULD CONTACT EANJ FOR A DISCOUNT PROMO CODE FOR THIS SESSION.