EANJ has partnered with TrainHR, a leading HR training solutions provider, to bring you timely and valuable webinars on various HR topics.
EANJ MEMBERS SHOULD CONTACT EANJ FOR A DISCOUNT PROMO CODE FOR THIS SESSION.
Workplace conflict happens in the best of organizations. Failing to address workplace conflict costs an organization revenue and time. When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. To manage conflicts successfully, it is necessary to address conflict as it arises and facilitate productive communication to resolve the situation.
Areas Covered in the Session:
- What is conflict?
- Identifying conflict
- Types of conflict
- Key communication skills needed to resolve conflict
- Strategies and tools for managing conflict
- Developing a problem-solving process
- Positive outcomes of conflict
- Ability to identify different types of conflict in the workplace
- Learning to develop communication skills needed to resolve conflict
- Developing a problem-solving process
- Understanding strategies and tools for managing conflict
- Understanding the positive and negative consequences of conflict
- Viewing Conflict as an opportunity
EANJ MEMBERS SHOULD CONTACT EANJ FOR A DISCOUNT PROMO CODE FOR THIS SESSION.